Refund Policy – Chatswala

🎁 1. Free Trial

Chatswala offers a 14-day free trial on all plans with no credit card required. During the trial:

Full access to all platform features included in your selected plan
Up to 1,000 test messages included
No charges incurred — no refund request needed
Cancel anytime before the trial ends with zero obligation

We encourage you to thoroughly evaluate the platform during the free trial period before making any payment commitment.

✅ 2. Refund Eligibility

✓ You ARE eligible for a refund if:

You request a refund within 7 days of your first paid subscription
You have used less than 20% of your monthly message quota
You experience a verified technical failure preventing you from using the core platform features that we are unable to fix within 72 hours
Chatswala processes your payment in error (duplicate charge)

✗ You are NOT eligible for a refund if:

Your WhatsApp account is suspended by Meta for policy violations
More than 7 days have passed since the billing date
You have used more than 20% of your message allowance
You request a refund for WhatsApp conversation charges (these are Meta's charges)
Your account was terminated for violating our Terms of Service
You purchased an annual plan more than 7 days ago

❌ 3. Non-Refundable Items

The following are strictly non-refundable:

WhatsApp Conversation Charges — billed by Meta directly or passed through to you
Green Tick / Meta Verification Service Fee — once document submission begins
Add-on credits — message top-ups or extra credits already consumed
Custom development / integration work — once work has commenced
Annual plans after 7 days — partial refunds are not available for unused months on annual subscriptions

🔚 4. Cancellation Policy

You may cancel your subscription at any time:

Log into your dashboard → Settings → Subscription → Cancel Plan
Or contact support on WhatsApp: +91 73073 36709

Monthly plans: Cancellation takes effect at the end of the current billing period. You retain access until then.

Annual plans: You may cancel anytime, but refunds are only provided if within the 7-day eligibility window. No partial refunds for unused months.

After cancellation, your data is retained for 30 days before permanent deletion, giving you time to export it.

📋 5. How to Request a Refund

To request a refund, please follow these steps:

Email support@chatswala.com with subject: "Refund Request – [Your Account Email]"
Include: your registered email, order/invoice number, reason for refund
Or WhatsApp us at +91 73073 36709

Processing time:

Approval/rejection decision within 2–3 business days
Approved refunds credited within 7–10 business days to the original payment method
UPI/Net Banking: 3–5 business days
Credit/Debit Card: 5–10 business days (depends on your bank)

📞 6. Refund Support

For any billing or refund queries, contact us:
Email: support@chatswala.com
WhatsApp: +91 73073 36709
Hours: Monday–Saturday, 9 AM – 7 PM IST