Your Privacy is Our Priority

1.1 Account Information — When you register, we collect your name, email address, mobile number, business name, and GSTIN (if applicable).

1.2 Usage Data — We automatically collect information about how you use our platform, including IP address, browser type, device information, pages visited, and actions taken.

1.3 Business & Contact Data — You may upload customer contact lists for broadcast purposes. This data is stored securely and used solely for message delivery on your behalf.

1.4 Payment Information — Billing details are processed through secure payment gateways (Razorpay/PayU). We do not store your card details on our servers.

1.5 Communication Data — Messages sent or received through the Chatswala platform may be logged for delivery tracking, analytics, and compliance purposes.

We use your information to:

• Provide, operate, and maintain our WhatsApp API platform
• Process your transactions and send related billing notices
• Deliver WhatsApp messages on behalf of your business
• Send service updates, security alerts, and support messages
• Analyse usage patterns to improve our platform
• Comply with legal obligations under Indian law (IT Act 2000, DPDP Act 2023)
• Prevent fraud, abuse, and violations of our Terms of Service
• Assist with Meta Business Verification and Green Tick applications

We will never sell your personal data or your customers' contact lists to third parties.

Chatswala is built on the Meta WhatsApp Business API. By using our platform:

• Your business data and messages are subject to Meta's Privacy Policy
• You authorise Chatswala to act as your Business Solution Provider (BSP) with Meta
• Message logs are retained for a limited period for compliance and dispute resolution
• You must comply with WhatsApp's Business Policy when sending messages through our platform

We process your Meta Business Manager credentials solely for API connection purposes and never share them with unauthorised parties.

We share data only in the following circumstances:

• Service Providers: Trusted third parties (cloud hosting, payment gateways, analytics) who assist us in operating the platform under strict data processing agreements
• Meta/Facebook: Required for WhatsApp Business API connectivity
• Legal Compliance: When required by Indian law, court order, or government authority
• Business Transfer: In the event of a merger or acquisition, with prior notice to you

We do not share, sell, rent, or trade your data with advertisers or marketing companies.

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Role-based access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• Secure data centers located in India (AWS Mumbai / Azure India)

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. Please safeguard your login credentials and report any suspicious activity immediately.

We use cookies and similar tracking technologies to:

• Keep you logged in to your Chatswala account
• Remember your preferences and settings
• Analyse platform usage via Google Analytics
• Prevent fraudulent activity

You may disable cookies through your browser settings. Note that some platform features may not function correctly without cookies enabled.

• Account data: Retained for the duration of your subscription plus 90 days after account closure
• Message logs: Retained for 12 months for analytics and compliance
• Payment records: Retained for 7 years as required by Indian accounting law
• Contact lists you upload: Deleted within 30 days of account closure upon request

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate data
• Erasure — Request deletion of your personal data (subject to legal retention requirements)
• Grievance Redressal — Lodge a complaint with our Data Protection Officer
• Withdraw Consent — Withdraw your consent at any time (may affect service delivery)

To exercise your rights, email us at support@chatswala.com with the subject line "Data Rights Request".

Chatswala's platform is intended for business use by adults aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal data, we will delete it immediately. Please contact us at support@chatswala.com if you believe a minor has registered on our platform.

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email for material changes
• Display a notice on our dashboard for 30 days

Continued use of the platform after changes constitutes acceptance of the updated policy.

Data Controller / Grievance Officer:

Ravi Kumar Gupta
Chatswala
Shop No. 8, Shree Sadguru Krupa Heights,
Gangapur Road, Nashik, Maharashtra – 422007
Email: support@chatswala.com
Phone: +91 73073 36709
UDYAM: UDYAM-MH-23-0392705